We accept the following methods of payment: Visa, Master Card, Discover, American Express, Paypal. We can also accept Bank Transfers on request
Our Shop is operated in Euro currency.
International customers may be asked to use a form of payment other than credit card.
After Checkout you will redirecting on payment gateway for finish the paymant.
Order fulfillment is on a first come, first serve basis. PLEASE CALL to find out the current wait time for made-to-order items.
“Estimated Ship Dates” are approximate and are based on current workload, seasonal demand, and material availability.
We typically require a signature on products shipped. This is to protect your products, and to make sure they reach the right person.
All shipping costs are final, unless otherwise indicated based on the class of shipping service used.
You must be 18 years of age or older to order or register personal information on our site.
All made-to-order items are hand painted and finished. Some variation in color or design is expected.
Customers requesting custom paint or alterations that requires a reference image, you must send in the reference photo to our email address (studio@fxcreator.eu) within 48 hours. Otherwise, your order will be cancelled and your payment refunded, minus a 15% cancellation charge.
We do not issue refunds for our items as most of them are made-to-order.
If an item is found to be defective through fault of our own, we will repair or replace the item at no additional charge (including return shipping). Any defects must be reported by the customer and approved by management within 7 days of receiving the item.
If we cannot determine by looking at the photos whether or not the damage was a manufacturing defect, you will be asked to pay for shipping to our facility. If we determine, after receiving the mask, that the damage is our fault, you will be reimbursed for the cost of shipping.
Exchanges are subject to management approval and may vary from item to item.
We do not allow exchanges on custom painted masks or appliances.
If an order has a specific deadline and we are not informed of the deadline at the time of placing the order, we reserve the right to refuse a refund.
Orders placed for made-to-order items (such as Silicone Masks) can not be cancelled once the item is produced. A 15% cancellation fee will apply to orders cancelled before production to cover payment/order processing and material acquisition.
Changes made after a 48 hour period to made-to-order items will incur a 25 Euro charge.
Policies for custom orders will be set at the time of commission and contract execution. Custom order deposits are always non-refundable.
Purchase of a FX Creator products does not guarantee licensed usage in media such as film and TV. Please contact us directly for information about usage rights.
